Privacy Policy

Version: April 2024

CYCLES DUPUIS INC., located at 224 boul. Brien Repentigny (Québec) J6A7E9 Canada (“CYCLES DUPUIS,” the “Company,” or “We”), respects your privacy and is committed to protecting it in accordance with this policy.

This policy applies when we act as the data controller of your personal information, i.e., when we determine the purposes and means of processing that personal information.

This policy describes:

- How we collect, use, disclose, and protect the personal information of our customers and users of the Platform (“you”).
- The types of data we may collect from you or that you may provide when you visit our website
- The types of data we may collect from you or that you may provide when you visit our Cycles Dupuis store (our “Branch”).
- Our practices regarding the collection, use, retention, protection, and disclosure of this information.
- Your rights regarding your personal information.

We will only use your personal information in accordance with this Policy, unless required otherwise by applicable law. We take measures to ensure that the personal information we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws generally define “personal information” as any information about an identifiable individual, which includes information that can be used alone or with other data to identify, contact, or locate a single person. Personal information does not include business contact information, such as your name, title, or business address.

This Policy applies to the information we collect, use, or disclose about you:

- On this Platform.
- In our store.
- In emails, texts, and other electronic messages between you and this Platform.
- When you interact with our advertisements and third-party services if those applications or advertisements include links to this policy.

The Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies, and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices regarding the collection, processing, and storage of your personal information. If you do not agree with our policies and practices, you have the choice to stop using our Platform or services. By accessing or using this Platform or using our services, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may be modified from time to time. Your continued use of this Platform after we make changes indicates that you accept and consent to those changes, so please check the Policy regularly for updates. Whenever possible, we will inform you in advance of any significant changes to this Policy and will obtain your consent for any new way of collecting, using, and disclosing your personal information.



CYCLES DUPUIS 224 boul. Brien Repentigny (Québec) J6A7E9 Canada

Personal Information Protection Officer CYCLES DUPUIS: [email protected]


We collect and use several types of information from and about you, including:

- Personal information that we can reasonably use to directly or indirectly identify you, such as your name, postal address, email address, telephone number, Internet Protocol (IP) address used to connect your computer to the Internet, username or other similar identifiers (including your social media profiles), age, gender, billing and account information, and any other identifier we may use to contact you (“personal information” or “your data”).
- Your contextual data, including your interactions with our social networks and the sites visited before arriving on our Platform.
- We offer all users the option to unsubscribe from our newsletter, cookies, or no longer be contacted for marketing purposes by using the unsubscribe mechanism at the bottom of our emails or by emailing [email protected].
- Non-personal information that does not directly or indirectly reveal your identity or relate directly to an identifiable individual, such as demographic information or statistical or aggregated data. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information.

Our legal bases for processing your information are as follows:

- Your consent.
- When necessary to fulfill our legal obligations.
- When necessary to execute a contract between you and us or before concluding one at your request.
- When necessary to safeguard the vital interests of you or a third party.
- When authorized or required by applicable laws and regulations.
- When based on a legitimate interest, such as:
- Ensuring the security of the Platform, its network, and information.
- Preventing fraud.
- Conducting commercial prospecting operations with you.
- For internal administrative management purposes.


We use different methods to collect your data, including through:

- Direct interactions with you when you provide it to us, for example by filling out forms, creating an account, or corresponding with us by phone, email, chat, in-store, or other.
- Automated technologies or interactions when you navigate our Platform. Automatically collected data may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- Third parties or publicly accessible sources, for example, our business partners and third-party applications.


Data that we collect directly from you on or through our Platform may include:

- Data you provide by filling out forms on our Platform or communicating with us. This includes data provided at the time of registering to use our Platform, subscribing to our service, and requesting additional services. We may also ask you for data when you report a problem with our Platform.
- Records and copies of your correspondence (including email addresses) if you contact us.
- Your responses to surveys that we might ask you to complete for research or improvement purposes.
- Details of transactions you carry out through our Platform and the fulfillment of your orders. You may be required to provide financial data before placing an order through our Platform.
- Your profile data, favorites, and search queries on the Platform.


When you browse and interact with our Platform, we may use cookies or other automatic data collection technologies to collect certain data about your equipment, browsing actions, and patterns, including:

- Details of your visits to our Platform, including your interactions with it, traffic data, location data, logs, and other communication data, and the resources you access and use on the Platform.
- Data about your mobile devices and Internet connection, including your IP address, operating system, and browser type.

The data we automatically collect is statistical data and does not include personal information, and we may keep it or associate it with personal information we collect by other means, that you provide to us, or that we receive from third parties. It helps us improve our Platform and provide a better and more personalized service,

We use cookie information for the following purposes:

Authentication — We use cookies to identify you when you visit our Platform and as you navigate our Platform. Status — We use cookies to help us determine if you are logged into our Platform. Personalization — We use cookies to store information about your preferences and to personalize the Platform for you. Security — We use cookies as part of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our Platform and services generally. Advertising — We use cookies to help us display ads that will be relevant to you. Redirect — We use cookies for redirection in case of permanent or temporary URL changes. Analysis — We use cookies to help us analyze the usage and performance of our Platform and services. Cookie Consent — We use cookies to store your preferences regarding the use of cookies more generally.


Some content or applications on the Platform, including advertisements, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Platform. The information they collect may be associated with your personal information, or they may collect information, including